Waiting for RP to get back to me!

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Waiting for RP to get back to me!

Post by LFHeller » Wed Jun 22, 2022 11:08 am

RP shipped me a 125-14 Instead of the 122-16 I'd ordered! Phoned them first thing as well as emailing them - no response!

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Re: Waiting for RP to get back to me!

Post by redpitaya » Fri Jun 24, 2022 3:55 pm

We have responded as soon as we were able to and opted to resolve the problem - the issue has since been resolved. We value every customer and care for your feedback.

The kits were supplied correctly, but we do not have different shipping boxes for all of our products - the only difference is the marking on the side of the kit. Currently we are going through the process of changing the packaging so that each product will have it's own box.

At the first glance there is very little difference between a STEMlab 125-14 and SDRlab 122-16 - you can diferentiate them by a small metal component between the cooler and the E1 connector.

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