RedPitaya orders delivery uncomplete

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iklippert
Posts: 4
Joined: Fri Jan 26, 2018 2:20 pm

RedPitaya orders delivery uncomplete

Post by iklippert » Fri Jan 26, 2018 2:41 pm

A well known ham radio operator in Germany has ordered the SDR transceiver kit basic 125-14. The package contains everything but no STEMlab 125-14 board.
The heart of the kit was missing. After a few mails, with detailed weight data e.t.c , RedPitaya still didn´t believe that there was no board included. He had to pay the item twice to get one.
Does some have an idea to convince RedPitaya, that there is no criminal activity on our side and the problem is perhaps at RedPitayas picking. I think they schould know how many boards with which serialnumber are delivered.

redpitaya
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Posts: 230
Joined: Wed Mar 26, 2014 7:04 pm

Re: RedPitaya orders delivery uncomplete

Post by redpitaya » Mon Jan 29, 2018 12:54 pm

Hi,

we are sorry that this has occurred however you should be aware that all packets are weighted when they leave Red Pitaya. Our records state that in your case the weight of the package was correct hence the packet must have included a Red Pitaya board when the package was handed to the delivery service.

However there is still an internal disquisition ongoing on how to handle this particular issue.

In case you have any questions or comments please do not hesitate to contact us at support@redpitaya.com .

kind regards
Red Pitaya team

iklippert
Posts: 4
Joined: Fri Jan 26, 2018 2:20 pm

Re: RedPitaya orders delivery uncomplete

Post by iklippert » Thu Feb 01, 2018 6:29 am

Hello RedPitaya Team,
I´ve done some work for you, to decide, if you still believe that we want to cheat you.
I carefully prepared the package and do an exact weighing.
Detailed weighing:
Sum : 1493 gr (IMG_1412.jpg)
only pagaging: 287 gr (IMG_1409.jpg)
SDCard + CatCable: 36 gr (IMG_1408.jpg)
Tranceiver: 1022 gr (IMG_1407.jpg)
PowerSupply: 145 gr (IMG_1406.jpg)
(1022+287+36+145)=1490gr (+3gr plasticbag)
Please publish your weighing and give us your result. Thank You.

Best regards,
Ingmar (DL9ZBZ)
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Last edited by iklippert on Thu Feb 01, 2018 2:33 pm, edited 3 times in total.

iklippert
Posts: 4
Joined: Fri Jan 26, 2018 2:20 pm

Re: RedPitaya orders delivery uncomplete

Post by iklippert » Thu Feb 01, 2018 6:33 am

again:
Another thing that we noticed is that there is a wrong designation on the Box.(IMG_1410)
The sum without the plastic bag is shown in the attached picture (IMG_1411) (1491gr)
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iklippert
Posts: 4
Joined: Fri Jan 26, 2018 2:20 pm

Re: RedPitaya orders delivery uncomplete

Post by iklippert » Thu Feb 01, 2018 10:45 am

Hello again,
Before 10 minutes I got the Information direct from DHL, that the paket had an exact weight of 1500gr ! This is i think nearly 1493gr. Please solve the problem immediately, because of the PayPal deadline 15.2.2018 and send us finally the board.
Otherwise we had to return the whole delivery.
Kind regards,
Ingmar

redpitaya
Site Admin
Posts: 230
Joined: Wed Mar 26, 2014 7:04 pm

Re: RedPitaya orders delivery uncomplete

Post by redpitaya » Mon Feb 05, 2018 10:05 am

We sincerely apologize for taking so long.

Unfortunately the shipping agency gave us only approximate weights of all the shipments going out that day. As the courier had taken the documents out of the original envelopes, we had to eliminate the possibility of sending the shipment to the wrong address.

The conclusion of our inquiry is, that you did not receive the board, so we are sending you a Red Pitaya board.

We apologize again for the inconvenience and are adding a free acrylic case to the shipment.

kind regards Red Pitaya team

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